Start Your Return

Return Policy

At The Dress Outlet, your satisfaction is our priority. While we strive to make your shopping experience as seamless as possible,

You must reach out to us within 5 days of your order being delivered to initiate a return. If this timeframe is missed, we reserve the right to decline your return request. Email us at [email protected] or call us at 213-642-1003 so we can start the return process.


Refund Eligibility

  • Refunds are available for items from our Dylan & David and R&M Richards collections, as long as they're not marked as FINAL SALE. To keep things simple, a small 20% restocking fee will apply to these refunds.

Exchange or Store Credit for Other Returns

  • We're happy to offer exchanges or store credit for most returns, except for FINAL SALE or SALE items. Exchanges come with a 20% restocking fee, while store credit only has a 10% restocking fee.

Restocking Fees

  • Special order items may have a higher restocking fee, but don’t worry. We’ll let you know the details by email, phone, or text and get your approval before finalizing your order.

Exchanges

  • Exchanges are limited to one per original order. Items received through an exchange are considered final sale and cannot be exchanged or returned for store credit.

Store Credit

  • Store credit is issued as a digital gift card, which tracks your balance and does not expire.
  • Store credit is issued in the amount you purchased the item for minus a 10% restocking fee.
  • Items purchased using store credit are considered final sale and cannot be returned or exchanged.
  • Store credit cannot be refunded and will remain store credit since it does not expire.

Return Timeline

  • Approved returns must be sent back to us within 14 days of approval. Returns sent after this timeframe will be rejected and returned to you at your expense.

Final Sale Items

  • Items marked as SALE or containing SALE in the title are considered FINAL SALE. They cannot be exchanged, or returned.

Return Shipping Costs

  • The customer is responsible for all return shipping costs.
  • We reserve the right to update or adjust these policies on a case-by-case basis.

By purchasing from The Dress Outlet, you agree to the terms outlined in this policy. If you have any questions, please contact us at 213-642-1003 or [email protected].

How to return your dress

INSTRUCTIONS

  1. Contact us within 5 days of delivery via email ([email protected]) or phone at 213-642-1003
  2. Once approved for the RMA, you should be given an RMA form to include in the return
  3. Make sure the item has all the original tags, nothing removed, back in the plastic bag and
  4. Ship it back to us. You are responsible for the return label unless the item was received damaged or incorrect
  5. Once your item has been received, inspected and processed, we will issue the requested exchange or store credit

RETURN RULES

Before starting your return, please read the rules!

  1. Please feel free to contact us with any questions.
  2. You must request a return within 5 days after receiving your order.
  3. Final Sale items cannot be returned!
  4. International (Anything outside the U.S. or its territories) cannot be returned at this time.
  5. Store Credit is available with a 10% restocking fee. All store credit sales are FINAL SALE and cannot be returned or exchanged unless we sent a damaged or incorrect item. Store credit cannot be combine with another coupon code or discount code. Store credit does not expire
  6. Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
  7. If you receive a damaged item, tell us right away! That way, we can immediately send your replacement of the same style, size and color.